Return Policy
At ShineGlow Beauty & Spa, we strive for customer satisfaction, and we want you to be delighted with your purchase. If, for any reason, you are unhappy with your product, we are here to help. Please review our return policy below:
Damages and Issues: If you receive a damaged or defective product, please contact us immediately at shineglowempire@gmail.com. We will work with you to resolve the issue promptly.
Exceptions: Some items may be non-returnable or have return limitations due to hygiene or safety reasons. These include but are not limited to opened or used products, personalized items, and gift cards.
Exchanges and Refunds: If you wish to exchange your product for another item or receive a refund, please contact us within 1 day of receiving your order. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it. Once your return is received and inspected, we will notify you of the approval or rejection of your exchange or refund.
If your return is approved, we will process your exchange or issue a refund to your original method of payment. Please note that shipping costs are non-refundable, and you will be responsible for paying for your own shipping costs for returning your item.
Contact Information: If you have any questions or concerns about our return policy, please contact us at shineglowempire@gmail.com. Our customer service team is available to assist you and ensure that your experience with ShineGlow Beauty & Spa is a positive one.
By making a purchase from ShineGlow Beauty & Spa, you acknowledge that you have read and understood our return policy. If you require further assistance or clarification, please do not hesitate to reach out to us.